The SIM is already in your device and active! You'll need to remove the SIM card from you old gateway and insert it into the replacement. Choose your device below:. New to T-Mobile? Use the order confirmation email to see which SIM card goes in which device.
Here's a short video to guide you through the process. Yes No. Log in Social login does not work in incognito and private browsers. Please log in with your username or email to continue. No account yet? Create an account. Edit this Article. We use cookies to make wikiHow great. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article Steps. Related Articles.
Article Summary. This is a special code connected to your phone, typically printed and clearly labeled on the packaging. Turn off your phone or tablet. If you've already inserted the new SIM into your device, you can skip to step 6. Transfer a phone number from another provider optional. If you're not transferring a phone number from another mobile provider e. Enter the phone number you want to transfer and the billing ZIP code.
Click Continue. Provide the requested information and follow the on-screen instructions to activate your card. Insert the SIM card. All forum topics Previous Topic Next Topic. Accepted Solutions. Bambino Level Whizz kid. Message 3 of 3. O2Tracey O2 Support. I would pop into store with some photo id passport or Driving licence , and the can issue you with a new SIM, this will be dependant on how long the sim has not been used, as it may not be possible.
But it's worth a try. Hope this helps. Message 2 of 3. Post Reply. Preview Exit Preview. Related Content. New Solutions. Cancel o2 tariff. Pay As You Go. SIM card not working.
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